Unable to connect to Mail Server: workpoint Error during start up

Products

• CA Identity Manager
• CA Identity Governance
• CA Identity Portal
• CA Identity Suite

Issue/Introduction

Error:

2019-09-11 05:46:02,945 INFO  [ims.tmt.persistence] (MailWorkerWPDS_209) PersistenceProvider: MailWorkerWPDS_209: getTaskSession: id=11c4bb06-f67bdf0a-367c644b-d3e2723
2019-09-11 05:46:03,007 INFO  [STDOUT] (MailWorkerWPDS_212) 2019-09-11 05:46:03,006 [MailWorkerWPDS_212] WARN  com.workpoint.monitor.support.MailProcessorThread  - Exception caught during mail evaluation. MailFIFO=27496, JobID = 187845:WPDS, MailID=78:WPDS
com.workpoint.common.mail.SmtpAddressException: Unable to connect to Mail Server: workpoint
 on port: 25
  nested exception is:
java.net.UnknownHostException: workpoint
 at com.workpoint.common.mail.Mailer.A(Unknown Source)
 at com.workpoint.common.mail.Mailer.send(Unknown Source)
 at com.workpoint.monitor.support.MailProcessorThread.sendMail(Unknown Source)
 at com.workpoint.monitor.support.MailProcessorThread.A(Unknown Source)
 at com.workpoint.monitor.support.MailProcessorThread.performTask(Unknown Source)
 at com.workpoint.pattern.TaskThread.run(Unknown Source)
2019-09-11 05:46:03,006 WARN  [com.workpoint.monitor.support.MailProcessorThread] (MailWorkerWPDS_212) Exception caught during mail evaluation. MailFIFO=27496, JobID = 187845:WPDS, MailID=78:WPDS

Environment

Release : 12.6, 14.x

Component : IdentityMinder(Identity Manager)

Resolution

Navigate and open

 

/standalone/deployments/iam_im.ear/config/GeneralMonitor.properties and update this parameter:

mail.smtp.host =

Configure this with the correct smtp host. Workpoint properties file has a default setting for SMTP that is being triggered by a change in WP process in Designer.