Display Service Desk field in IT Asset Manager
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Display Service Desk field in IT Asset Manager


Article ID: 138275


Updated On:


CA Service Management - Asset Portfolio Management CA Service Management - Service Desk Manager


Can I display Service Desk Manager fields in IT Asset Manager?


Release : 17.3

Component : CA Asset Portfolio Management


You can display the fields if they are in the usp_owned_resource table in the mdb and are defined in the SDM Schema natively.  Certain fields, while defined at the DB level may not have an equivalent schema definition in SDM and as such may not be accessible in SDM, and thus ITAM.

Additionally, within ITAM, the given field can only be exposed in a Global configuration.

Define an Asset Extended Field


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