Display Service Desk field in IT Asset Manager

Products

• CA Service Management - Asset Portfolio Management
• CA Service Management - Service Desk Manager

Issue/Introduction

Can I display Service Desk Manager fields in IT Asset Manager?

Environment

Release : 17.3

Component : CA Asset Portfolio Management

Resolution

You can display the fields if they are in the usp_owned_resource table in the mdb and are defined in the SDM Schema natively.  Certain fields, while defined at the DB level may not have an equivalent schema definition in SDM and as such may not be accessible in SDM, and thus ITAM.

Additionally, within ITAM, the given field can only be exposed in a Global configuration.

Define an Asset Extended Field

 

Additional Information