Provisioning Server Upgrade 14.1 to 14.3 Fails

Products

• CA Identity Manager
• CA Identity Suite

Issue/Introduction

During the upgrade of provisioning server, the upgrade fails due to CA Enterprise Common Services 

ProductException: (error code = -1; message="Installing CA Enterprise Common Services failed.")

at com.ca.etrust.install.product.InstallEtrustCommonServices.install(InstallEtrustCommonServices.java:325)

at com.ca.etrust.install.product.InstallEtrustCommonServices.replace(InstallEtrustCommonServices.java:54)

at com.installshield.product.service.product.PureJavaProductServiceImpl.replaceProductAction(PureJavaProductServiceImpl.java:1928)

at com.installshield.product.service.product.PureJavaProductServiceImpl$InstallProduct.getResultForReplaceProductAction(PureJavaProductServiceImpl.java:5429)

at com.installshield.product.service.product.InstallableObjectVisitor.replaceComponent(InstallableObjectVisitor.java:578)

at com.installshield.product.service.product.InstallableObjectVisitor.visitInstallableComponents(InstallableObjectVisitor.java:335)

at com.installshield.product.service.product.InstallableObjectVisitor.visitProductBeans(InstallableObjectVisitor.java:133)

at com.installshield.product.service.product.PureJavaProductServiceImpl$InstallProduct.install(PureJavaProductServiceImpl.java:4563)

at com.installshield.product.service.product.PureJavaProductServiceImpl$Installer.execute(PureJavaProductServiceImpl.java:3758)

at com.installshield.wizard.service.AsynchronousOperation.run(AsynchronousOperation.java:41)

at java.lang.Thread.run(Thread.java:745)

Environment

Release : 14.X

Component : CA IDENTITY SUITE

Cause

The process ECSLOGD.exe is the logging daemon for Enterprise Common Services. This process relies on certain files which can become corrupted, causing the ECSLOGD.exe process to consume an inordinate amount of system resources or take a long time to start the service.

Resolution

There are two files that can become corrupted.  

• ecslog.dat
• ecslog.idx

Depending on your system these files are located in: C:\Program Files\CA\SharedComponents\eTrust Common Services\Log

Resolution:

1. Stop CA Enterprise Common Services
2. Delete the above mentioned files
3. Begin the upgrade