During the upgrade of provisioning server, the upgrade fails due to CA Enterprise Common Services
ProductException: (error code = -1; message="Installing CA Enterprise Common Services failed.")
at com.ca.etrust.install.product.InstallEtrustCommonServices.install(InstallEtrustCommonServices.java:325)
at com.ca.etrust.install.product.InstallEtrustCommonServices.replace(InstallEtrustCommonServices.java:54)
at com.installshield.product.service.product.PureJavaProductServiceImpl.replaceProductAction(PureJavaProductServiceImpl.java:1928)
at com.installshield.product.service.product.PureJavaProductServiceImpl$InstallProduct.getResultForReplaceProductAction(PureJavaProductServiceImpl.java:5429)
at com.installshield.product.service.product.InstallableObjectVisitor.replaceComponent(InstallableObjectVisitor.java:578)
at com.installshield.product.service.product.InstallableObjectVisitor.visitInstallableComponents(InstallableObjectVisitor.java:335)
at com.installshield.product.service.product.InstallableObjectVisitor.visitProductBeans(InstallableObjectVisitor.java:133)
at com.installshield.product.service.product.PureJavaProductServiceImpl$InstallProduct.install(PureJavaProductServiceImpl.java:4563)
at com.installshield.product.service.product.PureJavaProductServiceImpl$Installer.execute(PureJavaProductServiceImpl.java:3758)
at com.installshield.wizard.service.AsynchronousOperation.run(AsynchronousOperation.java:41)
at java.lang.Thread.run(Thread.java:745)
Release : 14.X
Component : CA IDENTITY SUITE
The
process ECSLOGD.exe is the logging daemon for Enterprise Common Services. This
process relies on certain files which can become corrupted, causing the
ECSLOGD.exe process to consume an inordinate amount of system resources or take
a long time to start the service.
There are two files that can become corrupted.
Depending on your system these files are located in: C:\Program Files\CA\SharedComponents\eTrust Common Services\Log
Resolution: