Cluster probe stop collecting information

Products

• DX Unified Infrastructure Management (Nimsoft / UIM)
• CA Unified Infrastructure Management SaaS (Nimsoft / UIM)

Issue/Introduction

Cluster probe can not collect node and group status.

Environment

Release: Any UIM

Component: Cluster

Cause

Cluster probe does not have the permission to check robot status on the other nodes.

In cluster probe log (log level 3+):

Oct  7 18:24:12:483 [11992] cluster: ConnectToNode - connect to node={other_mode} failed: permission denied
Oct  7 18:24:12:483 [11992] cluster: (ConnectAllNodes) - node={other_mode} failed: permission denied

Resolution

Add 'Admin' permission for all addresses  '*' for cluster probe using either Infrastructure Manager (Security->Probe Administration) or Admin Console. 

For Admin Console, check this article 

https://techdocs.broadcom.com/us/en/ca-enterprise-software/it-operations-management/unified-infrastructure-management/20-4/administering/working-with-admin-console/manage-probe-security-settings.html