12.1 Web Viewer - Unable to export to Excel using external monitor

Products

• Output Management Web Viewer

Issue/Introduction

User is not able to export to Excel on new Dell Latitude notebook PC while using an external monitor. If using the Dell Latitude's on-board display, the Export runs fine. Takes almost 7 minutes or longer (10) to get the desired output when using the external monitor.

Environment

Release : 12.1

Component : CA OUTPUT MANAGEMENT WEB VIEWER FOR ALL PLATFORMS

Resolution

This isn't a Web Viewer application problem. Make sure you are using only IE11 in compatibility mode to run the 12.1 Web Viewer at Build 208 and below. Build 209 or later is required if you're using a Chrome or Edge browser as that is where the modal dialog support for those browsers was added. Based on the statement, “The issue does NOT occur if they perform the export on the laptop's built-in monitor.” this problem would have to be fixed either with Dell or with Microsoft.