Unable to launch WCC - R11.4 SP6
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Unable to launch WCC - R11.4 SP6

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Article ID: 138089

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Updated On:

Products

CA Workload Automation AE - Scheduler (AutoSys) Autosys Workload Automation

Issue/Introduction

We are unable to launch WCC which is newly installed.

It worked previously but after EEM was re-configured in multi-write mode now WCC does not work.

# ./wcc_config.sh  -u ejmcommander --displayeem

Password:

Logging in as 'ejmcommander' - FAILED

IAM not available.

WCC URL Error:

E150010: Login failed. The EEM is down.

 

Environment

Release : 11.4

Component : CA Workload Automation AE (AutoSys)

Resolution

If the EEM configuration changes, say from single EEM to Mult-write then the EEM certificates for WCC should be regenerated

Stop WCC.

cd $CA_WCC_INSTALL_LOCATION/safex

./safex -h <hostname1>,<hostname2> -u eiamadmin -p <eiamadminpassword> -f IssueCertificate.xml

copy the wcc.pem and wcc.key files from the $CA_WCC_INSTALL_LOCATION/safex directory to $CA_WCC_INSTALL_LOCATION/data/config

Adjust the permissions and ownership to match the other files in that directory

Example:

chown wcc:wcc wcc.*

chmod 750 wcc.*

Restart WCC.