Unable to launch WCC - R11.4 SP6
Article ID: 138089
Updated On:
Products
Issue/Introduction
We are unable to launch WCC which is newly installed.
It worked previously but after EEM was re-configured in multi-write mode now WCC does not work.
# ./wcc_config.sh -u ejmcommander --displayeem
Password:
Logging in as 'ejmcommander' - FAILED
IAM not available.
WCC URL Error:
E150010: Login failed. The EEM is down.
Environment
Release : 11.4
Component : CA Workload Automation AE (AutoSys)
Resolution
If the EEM configuration changes, say from single EEM to Mult-write then the EEM certificates for WCC should be regenerated
Stop WCC.
cd $CA_WCC_INSTALL_LOCATION/safex
./safex -h <hostname1>,<hostname2> -u eiamadmin -p <eiamadminpassword> -f IssueCertificate.xml
copy the wcc.pem and wcc.key files from the $CA_WCC_INSTALL_LOCATION/safex directory to $CA_WCC_INSTALL_LOCATION/data/config
Adjust the permissions and ownership to match the other files in that directory
Example:
chown wcc:wcc wcc.*
chmod 750 wcc.*
Restart WCC.
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