ITAM-APM: Needed IIS components to install ITAM/APM
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ITAM-APM: Needed IIS components to install ITAM/APM


Article ID: 138024


Updated On:


CA Service Management - Asset Portfolio Management CA Service Management - Service Desk Manager


Have tried to install APM 17.3 fresh on a new server. Getting a 500 error when I try to go to the home page.   What is causing this and how to address?


Error seen:

500 - Internal server error.

There is a problem with the resource you are looking for, and it cannot be displayed.


CA Asset Portfolio Management, all releases


The cause is an insufficient IIS configuration and requires Windows Server admin access on the given ITAM Web Server, on the Server Manager, to correct.



The attached files on this tech doc contain screencaps of the settings needed to address.  

- Go into your ITAM Web Server's Server Manager in Windows.

- Under "Server Roles", drill down to Web Server.  

- Examine the screen caps and check on the same entries that appear in the screencaps.  

The entries of interest under "Application Development"

  • .NET Extensibility 3.5
  • .NET Extensibility 4.6
  • ASP
  • ASP.NET 3.5
  • ASP.NET 4.6
  • CGI
  • ISAPI Extensions
  • ISAPI Filters 

The entries of interest under "Management Tools"

  • IIS Management Console
  • IIS 6 Management Compatibility -> IIS 6 Metabase Compatiability

- Next, go into Features, drill down into .NET Framework 3.5 Features and .NET Framework 4.6 Features and install as shown in the attached screencap



1570027219232__3.png get_app
1570027211271__2.png get_app
1570027202361__1.png get_app