Watchdog error "Unable to poll [email protected] using profile 'Temp Profile' : The request failed with HTTP status 404: Not Found."

Products

• CA Network Flow Analysis (NetQos / NFA)

Issue/Introduction

The error below is seen in the \CA\NFA\Reporter\logs\Watchdog*.log file

 WatchDog - Unable to poll [email protected] using profile 'Temp Profile' :

The request failed with HTTP status 404: Not Found.

System.Net.WebException: The request failed with HTTP status 404: Not Found.

   at WatchdogMain.DeviceManager.CPUs..ctor(SnmpProfile profile, IPAddress address)

   at WatchdogMain.DeviceManager.WatchDogDeviceManager.Initialize()

Environment

Release : 10.0

Component : NQRPTA - REPORTERANALYZER

Resolution

1. Set the ProxyServices application pool in IIS to 4.0 if it is using 2.0.

 

2.  Check the IIS Bindings for the Default Website and make sure it is set to "All Unassigned" instead of an IP address.

 

3. Run an IISRESET

 

4.  Restart the Netqos ReporterAnlyzer Watchdog service and check the Admin->System Status page to see if you are getting the proper System Status messages after several minutes.

 

5.  If there is still an issue check the latest Watchdog log for any new errors.