PAM-SRM-0012 In PAM Session Logs
Article ID: 137901
Updated On:
Products
Issue/Introduction
The following message is in the Privileged Access Manager (PAM) session logs, what is causing it to occur?
PAM-SRM-0012: An error occurred while post-processing of session recording: Recording file contains only file header packet. Possibly the remote server is powered off or security settings are too high. Deleting the file: #####-#####-#####_RDP
Resolution
The session recording is initialized before the RDP connection is established. If there is an issue establishing the RDP connection (network issue, bad username/password, etc), it will result in a 0 byte recording file and PAM will delete it. The PAM-SRM-0012 will be logged in the session logs whenever this scenario occurs.
Additional Information
If there are concerns over the number of times that PAM-SRM-0012 appears in the session logs, please contact Broadcom Support to open a case and provide the following items.
- The PAM client logs (logs.log) from a user which had the issue
- The system logs (logs.bin) from the PAM appliance where PAM-SRM-0012 is observed
- The session logs from the same PAM appliance
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