Removing Pending Workflow Requests from Identity Manager Worklists

Products

• CA Identity Manager
• CA Identity Governance
• CA Identity Portal
• CA Identity Suite

Issue/Introduction

This article provides the procedure for removing stuck or unwanted workflow requests from a user's worklist in Identity Manager.

This issue is often encountered when a workflow approval or rejection action results in a timeout or persistent state, preventing the task from clearing automatically.

Environment

Identity Manager 14.x

Cause

• Workflow requests remain stuck in a "Pending" status in the user's worklist.
• Attempts to reject or approve the request via the UI result in a timeout error.
• The worklist does not update even after backend processing attempts.

Resolution

To manually remove pending workflow requests, follow these steps:

1. Identify the Workflow Job ID:

   • Open the worklist item in the Identity Manager User Console.
   • Note the workflow process name and the Job ID (e.g., 123:WPDS).
   • Alternative method: Navigate to the VST (View Submitted Tasks). Locate the "Last Activity" column; the Job ID is typically displayed in the format WPDS:xxxx, where xxxx is the Job ID number.

2. Access CA-IM Workpoint Designer:

   • Launch the CA-IM Workpoint Designer application.

3. Locate and Cancel the Job:

   • In the designer, select Open Job.
   • From the list of available workflow processes, select the relevant process name.
   • Select the corresponding Job ID identified in Step 1.
   • In the left-hand menu, select Cancel or Delete.

4. Verification:

   • Return to the Identity Manager user worklist.
   • Refresh the page to verify that the unwanted workflow item has been removed.