What happens when PAM License expires

Products

• CA Privileged Access Manager - Cloakware Password Authority (PA)
• CA Privileged Access Manager (PAM)
• CA Privileged Access Manager - Server Control (PAMSC)

Issue/Introduction

When PAM license is expired, services will be disabled. Following error will be displayed.

PAM-CMN-1187: CA PAM license has expired and access services are now disabled. Please contact your CA Account Representative.

 

 

Environment

 PRIVILEGED ACCESS MANAGEMENT

Cause

PAM License can have expiry dates and once the license is deemed to be "invalid" then the PAM services will not work.

Standard users can no longer login and is limited to PAM Administrators only.

Services such as Password retrieval will also not work.

Resolution

A new license need to be issued to replace the expired license.

Once obtained, PAM Administrator can logon to apply the renewed license.