Security Questions Failed attempts limit
Article ID: 13761
Updated On:
Products
Issue/Introduction
While using the ForgottenPassword self-service user gets the message below after answering the question, and is not able to proceed with the next question.
"the user doesn't have enough questions configured"
Why do users are receiving this message instead of the next Questions?
Environment
Identity Manager 14.x
Resolution
This message refers to the configuration of "Number of questions", "Number of acceptable incorrect answers", and Total questions configured to the user
The "Number of acceptable incorrect answers" + "Number of questions" must not exceed the total number of questions
For example, in the case above, the Total number of questions is 5, if you set the "Number of questions" = 3, the "Number of acceptable incorrect answers" can not be greater than 2
Because, Number of question (3) + Number incorrect answers (2) = 5
Other possible errors:
If you have the number of questions (3) + Number of incorrect answers (3) = 6 You will get the error message.
You cannot have the sum value (6) greater than the user's "Total Number of Questions"
Additional Information
For more information about these configurations, access the documentation:
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