How to enable EEM server TRACE logging to diagnose EEM performance issues?

Products

• CA Service Catalog
• CA Service Management - Service Desk Manager
• ServiceDesk
• CA Workload Automation AE - Scheduler (AutoSys)

Issue/Introduction

Occasionally we will need to enable EEM server's TRACE logging to diagnose how EEM processes the authentication and authorization requests from catalog. here are the steps to enable EEM server TRACE logging level.

Environment

Release: Service Management 17.x
Workload Automation AE 11.3.6/12.0

Resolution

You can  put EEM in trace  logging level  by editing %EIAM_HOME%\config\logger\server.xml file

Edit the entries to trace: 

<logger name="eiam.server.ipoz" additivity="false"> 

<level value="trace"/> 

<appender-ref ref="ipoz" /> 

</logger> 

 

<logger name="eiam.server" additivity="false"> 

<level value="trace"/> 

<appender-ref ref="server" /> 

</logger> 

 

<logger name="eiam.server.performance" additivity="false"> 

<level value="trace"/> 

<appender-ref ref="performance" /> 

</logger> 

Note :  

1) EEM log files are located at %EIAM_HOME%\logs\ folder 

2) logging level change takes place dynamically , there is no need to recycle any service for the change