enable EEM server TRACE logging to diagnosing EEM performance issue

Products

• CA Service Catalog
• CA Service Management - Service Desk Manager
• ServiceDesk
• CA Workload Automation AE - Scheduler (AutoSys)

Issue/Introduction

Occasionally  it will need to enable EEM server's TRACE logging to diagnose  how EEM processes  the authentication and authorization requests from catalog .

How to enable EEM server's TRACE logging level ?

Environment

Release: Service Management 17.x
Workload Automation AE 11.3.6/12.0

Resolution

You can  put EEM in trace  logging level  by editing %EIAM_HOME%\config\logger\server.xml file

Edit the entries to trace: 

<logger name="eiam.server.ipoz" additivity="false"> 

<level value="trace"/> 

<appender-ref ref="ipoz" /> 

</logger> 

 

<logger name="eiam.server" additivity="false"> 

<level value="trace"/> 

<appender-ref ref="server" /> 

</logger> 

 

<logger name="eiam.server.performance" additivity="false"> 

<level value="trace"/> 

<appender-ref ref="performance" /> 

</logger> 

 

Note :  

1) EEM log files are located at %EIAM_HOME%\logs\ folder 

2) logging level change takes place dynamically , there is no need to recycle any service for the change