The CA UCM Collector service terminated unexpectedly and will not start. This was noticed after applying the 4.3.3 update.
Release : 22.214.171.124
Component : NQUCM - UNIFIED COMMUICATION MONITOR
vcredist_x64 and nqpktcap41 files were missing from the installation. These missing files prevented the services from properly starting.
Putting the nqpktcap41.sys (Attached below) in "C:\Windows\System32\drivers" allow the nqpktcap41 service start. You can use the following commandline commands to check and start the service after copying the file to the above location:
sc.exe query nqpktcap41
sc.exe start nqpktcap41
To install the vcredist_x64 file, download and run the following:
Once the nqpktcap41 service has started and the vcredist_x64 file installed, the CA UCM Collector service can be started.