RNGD process consuming high CPU on Virtual Appliance

Products

• CA Identity Manager
• CA Identity Governance
• CA Identity Portal
• CA Identity Suite

Issue/Introduction

detected  RNGD process consuming high CPU

Environment

Release : 14.2

Component : CA IDENTITY SUITE (VIRTUAL APPLIANCE)

Resolution

Options are : 

 

1. Open a case in Support to Apply HF-DE415841-20190430-0001.tar.gpg , which Applies for 14.2 version Only.

Or

2.  Upgrade to Vapp 14.3 version which fixed the issue with rngd process.

 

  01103889 DE367536 High CPU utilization by RNGD service.

Additional Information

Upgrading virtual Appliance

https://techdocs.broadcom.com/content/broadcom/techdocs/us/en/ca-enterprise-software/layer7-identity-and-access-management/identity-suite/14-3/virtual-appliance/upgrading-virtual-appliance.html