Trying to download UPM patches in Web Admin Console. Patch Download Ends with Packaging failed error.
Release : 1402
Component : DESKTOP AND SERVER MANAGEMENT, PATCH MANAGER
PMENGINE.log has below entries.
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2019-09-20 14:09:16,944 [DownloadedPatchTask] ERROR [com.ca.pmengine.eventmanager] - Error ocurred executing a DSM Webservice method. Reason: Connection rejected. Server access denied
2019-09-20 14:09:16,960 [DownloadedPatchTask] ERROR [com.ca.pmengine.eventmanager] - Error ocurred executing a DSM Webservice method. Reason: Connection rejected. Server access denied
2019-09-20 14:09:16,960 [DownloadedPatchTask] ERROR [com.ca.pmengine.decision] - Patch CA - Win 2008 Post SP2 64Bit x64 OS Only - FULL Security Rollup v1909.00 {c9590276-973d-4c6e-b3b6-025f90de02b0} package registration failed
2019-09-20 14:09:16,960 [DownloadedPatchTask] ERROR [com.ca.pmengine.decision] - Patch CA - Win 2008 Post SP2 64Bit x64 OS Only - FULL Security Rollup v1909.00 {c9590276-973d-4c6e-b3b6-025f90de02b0} status changed from STATUS_PACKAGING to STATUS_DOWNLOAD_FAILED
2019-09-20 14:09:17,991 [DownloadedPatchTask] INFO [com.ca.pmengine.decision] - Patches with pending Downloads Processing Complete
Above error mainly occurs if there is a issue with user credentials mentioned in administration tab of patch manager section.
Above log shows that patch is downloaded successfully but not getting registered to ITCM due to user credentials in Administration options. Please check administrator user mentioned . If you changed the password for this user in windows or Active Directory, update the password here and retry the download of patch.