Unable to download patches in Patch manager. Packaging failed status.
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Unable to download patches in Patch manager. Packaging failed status.

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Article ID: 137550

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Updated On:

Products

CA Client Automation - Asset Management CA Client Automation - IT Client Manager CA Client Automation CA Client Automation - Software Delivery CA Client Automation - Remote Control CA Client Automation - Asset Intelligence CA Client Automation - Desktop Migration Manager CA Client Automation - Patch Manager

Issue/Introduction

Trying to download UPM patches in Web Admin Console. Patch Download Ends with Packaging failed error.

Environment

Release : 1402

Component : DESKTOP AND SERVER MANAGEMENT, PATCH MANAGER 

Cause

PMENGINE.log has below entries. 

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2019-09-20 14:09:16,944 [DownloadedPatchTask] ERROR [com.ca.pmengine.eventmanager] - Error ocurred executing a DSM Webservice method. Reason: Connection rejected. Server access denied

2019-09-20 14:09:16,960 [DownloadedPatchTask] ERROR [com.ca.pmengine.eventmanager] - Error ocurred executing a DSM Webservice method. Reason: Connection rejected. Server access denied

2019-09-20 14:09:16,960 [DownloadedPatchTask] ERROR [com.ca.pmengine.decision] - Patch CA - Win 2008 Post SP2 64Bit x64 OS Only - FULL Security Rollup v1909.00 {c9590276-973d-4c6e-b3b6-025f90de02b0} package registration failed

2019-09-20 14:09:16,960 [DownloadedPatchTask] ERROR [com.ca.pmengine.decision] - Patch CA - Win 2008 Post SP2 64Bit x64 OS Only - FULL Security Rollup v1909.00 {c9590276-973d-4c6e-b3b6-025f90de02b0} status changed from STATUS_PACKAGING to STATUS_DOWNLOAD_FAILED

2019-09-20 14:09:17,991 [DownloadedPatchTask] INFO [com.ca.pmengine.decision] - Patches with pending Downloads Processing Complete

Resolution

Above error mainly occurs if there is a issue with user credentials mentioned in administration tab of patch manager section. 




Above log  shows that patch is downloaded successfully but not getting registered to ITCM due to user credentials in Administration options. Please check administrator user mentioned . If you changed the password for this user in windows or Active Directory, update the password here and retry the download of patch.