Receive Order fails with GIM69207S EDC8128I Connection refused. UnknownHostException

Products

• CIS
• COMMON SERVICES FOR Z/OS
• 90S SERVICES
• DATABASE MANAGEMENT SOLUTIONS FOR DB2 FOR Z/OS
• COMMON PRODUCT SERVICES COMPONENT
• Common Services
• Datacom/AD
• CA ECOMETER SERVER COMPONENT FOC
• Easytrieve Report Generator for Common Services
• INFOCAI MAINTENANCE
• IPC
• UNICENTER JCLCHECK COMMON COMPONENT
• LDAP SERVER FOR Z/OS
• Mainframe VM Product Manager
• CHORUS SOFTWARE MANAGER
• CA ON DEMAND PORTAL
• CA Service Desk Manager - Unified Self Service
• PAM CLIENT FOR LINUX ON MAINFRAME
• MAINFRAME CONNECTOR FOR LINUX ON MAINFRAME
• GRAPHICAL MANAGEMENT INTERFACE
• WEB ADMINISTRATOR FOR TOP SECRET
• Xpertware
• MF - MISC OLD CODES
• SERVICE ASSURE
• GENERIC UNISERVICE FOR CICS
• GENERIC UNISERVICE II
• Output Management Web Viewer

Issue/Introduction

Trying to use internet delivery to order and download PTF's.  Seeing these errors:

 GIM68700I    ORDER ORD00001 HAS BEEN SENT TO THE SERVER AT https://eapi.broadcom.com/receiveorder.
 GIM69144I    ORDER ORD00001 IS READY FOR DOWNLOAD.
 GIM69207S ** RECEIVE PROCESSING HAS FAILED BECAUSE THE CONNECTION WITH THE SERVER FAILED. java.net.ConnectException:
              EDC8128I Connection refused. (Connection refused)
 GIM20501I    RECEIVE PROCESSING IS COMPLETE. THE HIGHEST RETURN CODE WAS 12.
 GIM20502I    SMP/E PROCESSING IS COMPLETE. THE HIGHEST RETURN CODE WAS 12. SMP/E IS AT LEVEL 36.84.

The Server section in XML output contains a colon for host: <SERVER
 host=":"
 user="1121516"
 pw="****************************"
 >

Later on in the output the following invalid URL is been noted:
httpGet fileUrl="https://://rdownloads.broadcom.com/nnnnnn/mmmmmmm/GIMPAF.XML"

 

Environment

CA RECEIVE ORDER newly set up

Cause

The extra :// looks like it is causing the connection failure. Based on the connection error, it appears as though this is a symptom of not running at the minimum required SMP/E release level.

According to the documentation for the SMP/E Internet Service Retrieval, IBM PTF UO01835 (SMP/E level 36.85) is the minimum required level.

Output shows running SMP/E 36.84.

Resolution

Apply IBM PTF UO01835 .

SMP/E level 36.85 is the minimum required level.

Additional Information

Configure CA SMP/E Internet Service Retrieval

https://techdocs.broadcom.com/content/broadcom/techdocs/us/en/ca-mainframe-software/traditional-management/mainframe-common-maintenance-procedures/1-0/configure-ca-smp-e-internet-service-retrieval.html

Also make sure to have 

inventory="all"

 in <ORDERSERVER as can be found here in the documentation: 

http://techdocs.broadcom.com/content/broadcom/techdocs/us/en/ca-mainframe-software/traditional-management/mainframe-common-maintenance-procedures/1-0/configure-ca-smp-e-internet-service-retrieval/define-the-orderserver-input-for-receive-order.html

 

https://casupport.broadcom.com/phpdocs/0/common/REC%20ORD%20and%20SFTP.pdf