Customer reported that the bank's offices--which are SNAGRPs--were not
monitored on Resource Monitor.
Customer was not sure when problem started.
Note: SNAGRPs = SNA Groups.
Release : 12.2
Component : CA NetMaster Network Automation
The original problem was that the code would set up a timer to trigger the first heartbeat
BEFORE setting up all the APPLs to be monitored. On a long set-up (such as this case)
the problem was that the timer would pop before the set-up was finished and would
Level 2 Support raised a fix (tested successfully at customer and published
as SO08493) that moves the
setting of that initial timer to AFTER the APPL
set-up is complete.
This ensures that the initial heartbeat is not missed and so subsequent
heartbeats will occur.
Important information found on PTF SO08493 summary:
heartbeat processing stalls and state changes for APPLs may
a region is restarted SNA Groups may show an incorrect state
a result of APPL state changes not being detected.
based on the status of SNA Groups is