Service Management Upgrade / Hot Site Preparation Questionnaire
Article ID: 136872
Updated On:
Products
CA Service Desk Manager - Xtraction
CA Service Catalog
CA Service Desk Manager
CA Service Desk Manager - Mobile Application
CA Service Desk Manager - Unified Self Service
CA Service Management - Asset Portfolio Management
CA Service Management - Service Desk Manager
CA IT Asset Manager
CA IT Asset Manager Asset Portfolio Management
Issue/Introduction
If you are planning an upgrade of all or any of the below Service Management products, the Broadcom Support team has created an online questionnaire/checklist for you.
- Service Desk Manager
- Service Catalog
- IT Asset Manager (Asset Portfolio Manager)
Please have the form completed at least 1 week prior to the scheduled upgrade activity.
Upon completion of the questionnaire, Broadcom Support will arrange a pre-upgrade call to review the upgrade plan prior to the upgrade activity and create a Support Hot-site for the upgrade activity.
Environment
CA Service Management
Resolution
Completing this form with accurate responses is highly recommended to receive the highest level of support if you encounter any P1 issues during your upgrade.
Service Management Upgrade Questionnaire
Please also review the comprehensive documentation at:
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