Audit-Pending Approval Tasks Report Displays No Records

Products

• CA Identity Manager
• CA Identity Governance
• CA Identity Portal
• CA Identity Suite

Issue/Introduction

Users may encounter a "There are no Records found" message when attempting to run the Audit-Pending Approval Tasks Report. While other system reports function as expected, this specific report fails to populate data due to a missing configuration entry in the environment settings file.

Environment

Identity Manager

Cause

A required configuration entry is missing from the _environment_settings.xml file, preventing the Audit-Pending Approval Tasks Report from retrieving data correctly.

Resolution

To resolve this issue, perform the following steps to update the environment configuration:

1. Log in to the Identity Manager Management Console.
2. Export the current Environment to generate a zip file.
3. Extract the zip file and locate the _environment_settings.xml file.
4. Open _environment_settings.xml in a text editor and search for the existing configuration entries.
5. Add the missing entry into the appropriate section:   <EventState name="PENDING" severity="NONE"/> 

6. Save the file.

7. Re-zip all files into the environment archive.I

8. Import the updated environment zip file back into the Identity Manager Management Console.

9. Restart the Identity Manager environment to apply the changes.