{"code":"IA-0002","error":"API key '' is not valid

Products

• CA Automic Workload Automation - Automation Engine
• CA Automic One Automation

Issue/Introduction

Once completing the installation/upgrade of the Event Engine, when attempting to trigger an Event via a REST call, the event returns:

 {"code":"IA-0002","error":"API key '<API KEY>' is not valid}

Where <API KEY> is the correctly defined and viewed scoped key generated for that client. 

This can be confirmed by checking for the scoped keys via  GET /analytics/api/v1/apikeys and confirming the API key listed in the error is an exact match to the API key listed from the endpoint.

Environment

Release : 12.2, 12.3

Component : Event Engine

Cause

This is due to the collector not being correctly enabled. In the applications.properties file for the IA Agent, check the following:

 

# Enable/disable event ingestion

collector.events.enabled=true

 

Please confirm this value is true. If this is not set to true, this can cause this issue.

This error message can also be caused by Postgres being offline/down, or otherwise not accessible. 

The error message will be updated to better reflect the nature of this error in future versions.

Resolution

Confirm the applications.properties file has the following setting:

 

# Enable/disable event ingestion

collector.events.enabled=true

========

Confirm PostgreSQL is running and can be accessed.