customer and requested_by fields cannot be edited/populated in Service Point
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customer and requested_by fields cannot be edited/populated in Service Point

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Article ID: 136510

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Updated On:

Products

CA Service Management - Service Desk Manager

Issue/Introduction

When creating a ticket in Service Point the customer and requested_by field do not show data and cannot be edited 

Environment

CA Service Desk Manager 17.X

Cause

This is expected behavior in Service Point

Resolution

The ability to report an issue on behalf of some other employee/user is restricted with the current license model.