customer and requested by fields cannot be edited/populated in Service Point

Products

• CA Service Management - Service Desk Manager

Issue/Introduction

When creating a ticket in Service Point the customer and requested by field do not show data and cannot be edited

Environment

Release :

Component : SERVICE DESK MANAGER / Service Point

Cause

This is expected behavior in Service Point

Resolution

The ability to report an issue on behalf of some other employee/user is restricted with the current license model.