DUAS6: Unable to uninstall / install Node due to folder removed
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DUAS6: Unable to uninstall / install Node due to folder removed

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Article ID: 136452

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Updated On:

Products

CA Automic Dollar Universe

Issue/Introduction

Dollar Universe was installed on a Windows Server on a Drive / Folder  that was eventually removed by mistake. 

After having removed with the 'sc delete' command the Dollar Universe Services the uninstalll was attempted, but if fails stating  "there is no instance to delete".


A new installation also fails stating that the instance exists on the Drive / Folder that was removed by mistake.


Environment

Release : 6.x

Component : DOLLAR UNIVERSE

OS: Windows

Cause

The Dollar Universe 6  setup reads from the Registry the existing Installations.


Resolution

Remove the installation from the Registry after having deleted the Dollar Universe Services.

To do so, launch regedit and  then delete or rename the Instance_COMPANY_NODE folder that appears in Computer\HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\ORSYP S.A.\Dollar Universe\ 




Then attempt a new installation, this time it should not detect any more that old corrupted Instance.