Unable to uninstall CAMDM Agent

Products

• CA Mobile Device Management

Issue/Introduction

This problem regarding unable to uninstall the CAMDM agent may be due to the fact developers  no longer have local admin rights on our workstation.

 

Now that the in Program and Features screen shot below, the utility is running with elevated privileges. However the uninstall of the camdm client agent fails because the uninstall is unable to delete the xeupdate.dll. See attached log file. Note that in the task manager screen,

XeUpdate.Exe is still running after the failure notice has been displayed.

 

What can I do to remove the agent from my work station?

 

Environment

Release : 15.1

Component : CA MOBILE DEVICE MANAGEMENT

Resolution

Stop the MDM service on the client

Set it to inactive

Reboot

XeUpdate.exe -uninstall