Roadmap errors when trying to save view such as roadmap.errors.createunsavedview

Products

• Clarity PPM SaaS

Issue/Introduction

When trying to save a Roadmap view in the Clarity New User Experience (New UX), get errors such as such as 'roadmap.errors.createunsavedview' or 'Could not save the view.'

Additional notes:

• This issue doesn't impact all users (such as an administrator with full access to the application).
• Using developer tools for debug information the below information is displayed:

errorCode: "validation.lookupValueInvalid"

errorMessage: "CMN-0009: Attribute 'Owner' has invalid Lookup Value '5xxxxxx'"

httpStatus: "400"

resourceId: null

Environment

Release : 15.4.1, 15.5, 15.5.1, 15.6, 15.6.1

Component : CA PPM SAAS STUDIO

Resolution

This issue can occur due to something restricting the user's access to one or more lookups for roadmaps. For this specific error, granting 'Resource - View – All' (or any higher resource right such as Resource - Edit - All) will remove the error for the user and allow the user to save views. 

If the above doesn't help or granting the above access doesn't help, please contact Broadcom support for assistance.