Client Automation - Script to update CsmHelloRetry on Agents

Products

• CA Client Automation - IT Client Manager
• CA Client Automation

Issue/Introduction

By default csmagent are retrying to send the csm Hello message to Agents every 2 minutes if communication with plugin csmserver on scalability server is not working.

This could cause a cam overload problem on scalability server if there are hundred of Agents doing the same.

Environment

Release : 1402

Component : DESKTOP AND SERVER MANAGEMENT

Resolution

Following command could be executed on Agent to change CsmHelloRetry value from 120 seconds to 1800 seconds

ccnfcmda -cmd setparametervalue -ps /itrm/agent/cc -pn CsmHelloRetry -v 1800

caf stop ccsmagt

caf start ccsmagt

Attached script update_csmhelloretry.bat (update_csmhelloretry.txt to be renamed as update_csmhelloretry.bat) could be use to do this automatically.

This script generates a log under C:\Program Files (x86)\CA\DSM\logs\update_csmhelloretry.log

It could be executed on machine using SD Job or AM Asset Job.