CA MSM/CSM out of sync due to lost CASCn ZFS file

Products

• CIS
• COMMON SERVICES FOR Z/OS
• 90S SERVICES
• DATABASE MANAGEMENT SOLUTIONS FOR DB2 FOR Z/OS
• COMMON PRODUCT SERVICES COMPONENT
• Common Services
• Datacom/AD
• CA ECOMETER SERVER COMPONENT FOC
• Easytrieve Report Generator for Common Services
• INFOCAI MAINTENANCE
• IPC
• UNICENTER JCLCHECK COMMON COMPONENT
• LDAP SERVER FOR Z/OS
• Mainframe VM Product Manager
• CHORUS SOFTWARE MANAGER
• CA ON DEMAND PORTAL
• CA Service Desk Manager - Unified Self Service
• PAM CLIENT FOR LINUX ON MAINFRAME
• MAINFRAME CONNECTOR FOR LINUX ON MAINFRAME
• GRAPHICAL MANAGEMENT INTERFACE
• WEB ADMINISTRATOR FOR TOP SECRET
• Xpertware
• MF - MISC OLD CODES
• SERVICE ASSURE
• GENERIC UNISERVICE FOR CICS
• GENERIC UNISERVICE II
• Output Management Web Viewer

Issue/Introduction

I would like to know how to re-syncronize.  In other words, CA MSM/CSM believes there is a PTF nnnnnnn.bin in CASC20.  It is not there since that file was deleted.

Environment

Release : 16.0

Component : CHORUS SOFTWARE MANAGER

Resolution

Since the CASC20 file that contained the PTF was deleted you would need to identify the product/release for the missing PTF. From the products tab, right click on the release then click cleanup and hide. After this is done, click "show hidden products" and select the same product/release and click 'show products'. This will restore the product/release back to you available list. Next right click on the release then click 'update product release'.