Inbound notification fails - Error in notification processing: Reason: Operation failed. ALERT: Unable to contact any IMS.

Products

• CA Identity Manager
• CA Identity Governance
• CA Identity Portal
• CA Identity Suite

Issue/Introduction

Inbound notifications are failing with below message.

 

 

20190823:065553:TID=6aeb40:I: Try sending payload to http://<IMHostname>.<Domain>.com:8080/iam/im/ETACALLBACK/?env=testEnv

20190823:065623:TID=6aeb40:E: FAILED__http://<IMHostname>.<Domain>.com:8080/iam/im/ETACALLBACK/?env=testEnv): [rc=28] Operation timed out after 30 s

20190823:065623:TID=6aeb40:E:+econds

Environment

All versions of Identity Suite (Identity Manager)

Cause

The problem is that the callback URL for the Identity Manager environment is not reachable, as the etanofiy logs indicates...

 

Error in notification processing: Reason: Operation failed. ALERT: Unable to contact any IMS.

 

This means either...

 

>The incorrect URL is defined in the Provisioning Manager configuration

 

OR

 

>There is something blocking access to the IDM callback URL (firewall, for ex.)

 

Resolution

1. Verify that the identity Manager environment is up and running and that there is nothing (like a firewall, for example) blocking access to the callback URL

2. Verify in the Provisioning Manager, system settings for Identity Manager, that the correct URL to the callback servlet is specified and make any necessary corrections.