SPC-OCC-10257 fatal error
Article ID: 136196
Updated On:
Products
Issue/Introduction
Some users are getting SPC-OCC-10257 the user XXXX has no privileges when trying to log into Spectrum OneClick
Environment
Release : Any
Component : Spectrum Core / SpectroSERVER
Resolution
This error is somewhat generic. There may be a few possible causes:
1. Check case sensitivity of the login user name
- Spectrum user login is case sensitive.
- "Spectrum" user is not the same as "spectrum" user
2. If duplicate users exist in the database, login will fail
- Review the following KB to clear Duplicate User models:
https://ca-broadcom.wolkenservicedesk.com/external/article?articleId=49774
3. In some cases the error was seen following a Spectrum Upgrade
- Try restarting Tomcat - reference the following KB:
https://ca-broadcom.wolkenservicedesk.com/external/article?articleId=8221
4. Check to see if the user has a "/" character in the name:
https://knowledge.broadcom.com/external/article?articleId=227697
5. Reinstall Open Webstart and JRE (Windows Clients):
https://techdocs.broadcom.com/us/en/ca-enterprise-software/it-operations-management/spectrum/24-3/installing-and-upgrading/fresh-install/how-to-start-the-oneclick-client.html
6. If the above do not solve the issue, then you can enable login debug and check the Tomcat log:
- go to OneClick admin web page > Administration > Debugging > Web Server Debug (runtime)
- scroll to locate "SSORB Security SP" debug
- enable the debug (click ON, MAX and APPLY")
- reproduce the error and check the catalina/stdout log: <SPECROOT>/tomcat/logs/
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