SPC-OCC-10257 fatal error
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SPC-OCC-10257 fatal error

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Article ID: 136196

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Updated On:

Products

CA Spectrum DX NetOps

Issue/Introduction

Some users are getting SPC-OCC-10257 the user XXXX has no privileges when trying to log into Spectrum OneClick

Environment

Release : Any

Component : Spectrum Core / SpectroSERVER

Resolution

This error is somewhat generic. There may be a few possible causes: 

 

1. Check case sensitivity of the login user name

- Spectrum user login is case sensitive. 

- "Spectrum" user is not the same as "spectrum" user

 

2. If duplicate users exist in the database, login will fail

- Review the following KB to clear Duplicate User models: 

https://ca-broadcom.wolkenservicedesk.com/external/article?articleId=49774

 

3. In some cases the error was seen following a Spectrum Upgrade

- Try restarting Tomcat - reference the following KB: 

https://ca-broadcom.wolkenservicedesk.com/external/article?articleId=8221

 

4. Check to see if the user has a "/" character in the name:

https://knowledge.broadcom.com/external/article?articleId=227697

 

5. If the above do not solve the issue, then you can enable login debug and check the Tomcat log: 

- go to OneClick admin web page > Administration > Debugging > Web Server Debug (runtime) 

- scroll to locate "SSORB Security SP" debug

- enable the debug (click ON, MAX and APPLY")

-  reproduce the error and check the catalina/stdout log: <SPECROOT>/tomcat/logs/

Additional Information

https://ca-broadcom.wolkenservicedesk.com/external/article?articleId=6329