Idash integration with servicenow

Products

• iDash Workload Automation

Issue/Introduction

 

We have recently configured the IDash with Autosys. We want to integrate the IDash to Servicenow/ mail  for incidents creation in case of any alerts.

Environment

Release : 12.1+

Resolution

We do not have any sample scripts for incident creation in ServiceNow. In doing a quick Internet search I see several references to this same question. Here are a couple of community posts that may help you.

 

• ServiceNow Community

 

Also, the AutoSys SLA alerts raised by iDash are raised within AutoSys and like other AutoSys generated alerts are SNMP forwardable/traps. Please check how you are managing the ticketing in ServiceNow for AutoSys alerts and you can follow the same route for the iDash SLA alerts in AutoSys.

We currently do not support multiple/bulk SLA creation/update through the iDash CLI, so you will have to create a script that can list the SLAs and then run the idupdate commands.