Error: "login.sessionExpiredTitle" When logging into xFlow/Service Point

Products

• CA Service Management - Asset Portfolio Management
• CA Service Management - Service Desk Manager

Issue/Introduction

When trying to log into xFlow/Service Point using http://hostname:9002 URL, the following error appears: "login.sessionExpiredTitle"

If we use http://hostname:9002/casm.html then it works fine.

Error message:

Environment

Release : 17.2

Cause

Unknown

Resolution

1. Log into Service Desk Manager > Administration > Security Management and Roles > Access type

2. Click on the Access type being used > Applications > Set Service Point as default application instead of xFlow, then set back to xFlow

3. Restart xFlow services.