Out Of Office Assistant task shows no users for delegation - Identity Manager

Products

• CA Identity Manager
• CA Identity Suite

Issue/Introduction

When utilizing the Out of Office Assistant in CA Identity Manager, the user search screen may fail to populate a list of potential delegates.

This typically occurs during the final step of the delegation process where users are searched and selected.

Environment

Identity Manager 14.5

Cause

This issue is caused by an incorrectly configured Member scope rule on the Admin Role (e.g., Self Delegator) that provides access to the Out of Office Assistant task. If the scoping does not permit members to manage the target user objects, they will not appear in the search results.

Resolution

1. Log in to the Identity Manager User Console.
2. Navigate to Roles > Admin Roles and select the role assigned to the users (e.g., Self Delegator).
3. Select the Members tab.
4. Ensure the Member Rule correctly identifies the users who should have this role.
5. In the Member Scoping section, verify that the scoping rule allows members to manage the desired User objects.
   • Example: To allow all users to select any other user as a delegate, ensure the rule specifies that members manage all User objects.
6. Click Submit to save changes.

Additional Information

For further information about Delegating, see documentation Delegating Work Items - 14.5 or Delegating Work Items - v15

To speak with a customer representative or a Support Engineer see Contact Support. Scroll to the bottom of the page and click on your respective region.