Error: Provisioning Server Router failed to connect to the Provisioning Directory

Products

• CA Identity Manager
• CA Identity Suite

Issue/Introduction

Where an existing CA Identity Manager Provisioning Directory (CA Directory) - IMPD - exists on one server and a second IMPD installation is attempted on a separate machine, the following error could be encountered:

(Aug 16, 2019 11:24:19 AM), Install, com.ca.etrust.install.admin.ETAInstallRepositoryRouter, err, The Provisioning Server Router failed to connect to the Provisioning Directory, which may need to be updated with knowledge of the Provisioning Server Router.  Look at the log file C:\Users\ADMINI~1\AppData\Local\Temp\3/imps_server_install.log for details.

(Aug 16, 2019 11:24:19 AM), Install, com.ca.etrust.install.admin.ETAInstallRepositoryRouter, err, ProductException: (error code = 200; message="Java error"; exception = [ProductException: (error code = -1; message="Provisioning Server Router failed to connect to Provisioning Directory")])

STACK_TRACE: 12

ProductException: (error code = 200; message="Java error"; exception = [ProductException: (error code = -1; message="Provisioning Server Router failed to connect to Provisioning Directory")])

at com.ca.etrust.install.admin.ETAInstallRepositoryRouter.install(ETAInstallRepositoryRouter.java:152)

at com.installshield.product.service.product.PureJavaProductServiceImpl.installProductAction(PureJavaProductServiceImpl.java:1916)

at com.installshield.product.service.product.PureJavaProductServiceImpl$InstallProduct.getResultForProductAction(PureJavaProductServiceImpl.java:5195)

at com.installshield.product.service.product.InstallableObjectVisitor.visitComponent(InstallableObjectVisitor.java:369)

at com.installshield.product.service.product.InstallableObjectVisitor.visitInstallableComponents(InstallableObjectVisitor.java:333)

at com.installshield.product.service.product.InstallableObjectVisitor.visitProductBeans(InstallableObjectVisitor.java:133)

at com.installshield.product.service.product.PureJavaProductServiceImpl$InstallProduct.install(PureJavaProductServiceImpl.java:4563)

at com.installshield.product.service.product.PureJavaProductServiceImpl$Installer.execute(PureJavaProductServiceImpl.java:3758)

at com.installshield.wizard.service.AsynchronousOperation.run(AsynchronousOperation.java:41)

at java.lang.Thread.run(Thread.java:745)

Environment

Release : 14.x

Component : CA IDENTITY SUITE (VIRTUAL APPLIANCE)

Component : CA IDENTITY MANAGER

Cause

The issue is a result of incorrect Provisioning Directory configuration. 

Resolution

For the vAPP Validate all configuration settings and retry the installation.  

For the on-premise deployment, ensure all Provisioning Directory servers are aware of on-boarding Provisioning Server. 

• Re-run the Provisioning Directory installer on each of the hosts in 'REPAIR' mode. 

• When prompted, specify the on-boarding Provisioning Server (PS) hostname. 

• Run through to the last screen without changing anything else and you will notice: 

A new PS router KNOWLEDGE .dxc file should be created under $DXHOME/config/knowledge folder. 

Under the same folder, you will notice 'impd.dxg' file updated with 'source' line of this new imps-router.