Users are noticing the Tenant field as Lookup and it should be Dropdown in Clarity Service Management
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Users are noticing the Tenant field as Lookup and it should be Dropdown in Clarity Service Management

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Article ID: 135924

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Updated On:

Products

CA Service Desk Manager CA Service Management - Service Desk Manager

Issue/Introduction

Users are noticing the Tenant field as Lookup and it should be Dropdown.



Environment

CA Clarity Service Management 17.2
CA Clarity Service Management 17.1

Cause

It happens when Clarity Service Management is configured with more than 9 to 10 tenants.

Actually it avoids a big Drop-down list.

Resolution

It is an expected behavior.
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