Refresh Failed Error

Products

• CA Network Flow Analysis (NetQos / NFA)

Issue/Introduction

When doing an SNMP refresh you may run into this issue:

Error:

Refresh Failed, could not poll deviceThe maximum message size quota for incoming messages (1000000) has been exceeded. To increase the quota, use the MaxReceivedMessageSize property on the appropriate binding element.

Environment

All NFA Versions

Resolution

1. Edit the x:\CA\NFA\REPORTER\NetQoS.ReporterAnalyzer.WebService\web.config file as an Administrator

2. Search for "PollerWsImplPortBinding" and find the current "maxBufferSize" and "maxReceivedMessageSize" values. 

The default values should be:

 a. maxBufferSize="1000000"

 b. maxReceivedMessageSize="1000000"

3. You will want to add 2 additional zero's to both if those values under the "PollerWsImplPortBinding" section. 

4. Save the file and try the SNMP refresh again.