smsgtw order issues with sending SMS longer than 320 characters
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smsgtw order issues with sending SMS longer than 320 characters

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Article ID: 135802

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Updated On:

Products

DX Unified Infrastructure Management (Nimsoft / UIM)

Issue/Introduction

When smsgtw sends messages containing more than 320 characters, messages are split and sent in incorrect order. When sending such a long SMS the smsgtw Probe splits the message in 3 SMS and is sending it in the following order: part 1, part 3 and last part 2. Example of order: part 1, part 3, part 2.

Environment

Release : smsgtw 3.10

Component : UIM- SMSGTW

Cause

This is caused by the the hardcoded max length is hin the GUI toa max of 160.

Workaround is to set max message length in the raw configuration to 999. The Message is not split and displayed on the phone as single message.

However, as soon as anything is changed in the GUI, the max length configuration is set back to 160, and you have to set it again in the raw configuration.


Resolution

In the hotfix named smsgtw-3.1.1-20190731.zip text message length can now been increased to 999 (DE426336)

Hotfix can be downloaded here: https://techdocs.broadcom.com/us/product-content/recommended-reading/technical-document-index/ca-unified-infrastructure-management-hotfix-index.html