CA Web Viewer 12.1 Error 06 com.ca.erm.webviewer.control.AdminPrefDetailBean: getPrefList

Products

• Output Management Web Viewer

Issue/Introduction

I have installed and our WAS team deployed the 190 build EAR file. We are planning to check whether everything is working 190 build as we faced some issues with 197. In that 190 build in the WAS server we can see the following error.

Trace: 2019/08/06 09:57:01.870 02 t=8B2738 c=UNK key=P8 tag= (13007004)

SourceId: com.ibm.ws.webcontainer.servlet.ServletWrapper.init

ExtendedMessage: BBOO0222I: SRVE0242I: ÝCAOMWebViewer12_ear¨ Ý/CAOMWebViewer12¨ Ý/login.jsp¨: Initialization successful.

ERROR 06 Aug 2019 09:57:01,883 ÝWebSphere WLM Dispatch Thread t=008b2738¨
com.ca.erm.webviewer.control.AdminPrefDetailBean: getPrefList - Database Query(selectPreferences) fails. null

Environment

Release : 12.1

Component : CA OUTPUT MANAGEMENT WEB VIEWER FOR ALL PLATFORMS

IBM WebSphere

Cause

Missing resource

Resolution

To resolve Error 06 com.ca.erm.webviewer.control.AdminPrefDetailBean: getPrefList You need to add the resource: Application servers>Server name>Process definition>Servant>Java Virtual Machine>Custom Properties ...the new resource com.ibm.websphere.persistence.ApplicationsExcludedfromJpaProcessing Value = CAOPMWebViewer12_ear