SMP/E RECEIVE ORDER GIM44336S Unable to tunnel through proxy
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SMP/E RECEIVE ORDER GIM44336S Unable to tunnel through proxy

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Article ID: 135671

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Updated On:

Products

CIS COMMON SERVICES FOR Z/OS 90S SERVICES DATABASE MANAGEMENT SOLUTIONS FOR DB2 FOR Z/OS COMMON PRODUCT SERVICES COMPONENT Common Services Datacom/AD CA ECOMETER SERVER COMPONENT FOC Easytrieve Report Generator for Common Services INFOCAI MAINTENANCE IPC UNICENTER JCLCHECK COMMON COMPONENT LDAP SERVER FOR Z/OS Mainframe VM Product Manager CHORUS SOFTWARE MANAGER CA ON DEMAND PORTAL CA Service Desk Manager - Unified Self Service PAM CLIENT FOR LINUX ON MAINFRAME MAINFRAME CONNECTOR FOR LINUX ON MAINFRAME GRAPHICAL MANAGEMENT INTERFACE WEB ADMINISTRATOR FOR TOP SECRET Xpertware MF - MISC OLD CODES SERVICE ASSURE GENERIC UNISERVICE FOR CICS GENERIC UNISERVICE II Output Management Web Viewer

Issue/Introduction

Using CA SMP/E Internet Service Retrieval. The SMP/E RECEIVE ORDER is getting error:

GIM44336S ** AN UNUSUAL CONDITION OCCURRED. GIMJVREQ - java.io.IOException: Unable to tunnel through proxy. Proxy returns "HTTP/1.1 503 Service Unavailable"        


Environment

Release : 14.1

Component : CCS390 - CA COMMON SERVICES FOR Z/OS

Cause

The error indicates either the system was unavailable when the job was run  or there is a problem with the firewall/proxy settings in the HTTPPROXY specification. 

Resolution

First try rerunning the job without any changes and see if it works as there may have been a temporary network problem. 

If it still fails check the HTTPPROXY specification  in the CLIENT section of the RECEIVE ORDER.


<CLIENT
  downloadmethod="https" 
  javahome="/usr/lpp/java/J8.0"
  classpath="/usr/lpp/smp/classes"
  javadebugoptions="-Dcom.ibm.smp.debug=severe -showversion"
  >
  <HTTPPROXY host="local.httpproxy.com">
  </HTTPPROXY>
  <FIREWALL>
     <SERVER host="local.ftpproxy.com"> </SERVER>
     <FIRECMD>&REMOTE_USER;@&REMOTE_HOST;</FIRECMD>
     <FIRECMD>&REMOTE_PW;</FIRECMD>
  </FIREWALL>
</CLIENT>


Additional Information

See documentation section Define the CLIENT Input for RECEIVE ORDER