No Binary Relationship is created between Database and Server hosting DB

Products

• CA Service Operations Insight (SOI)

Issue/Introduction

We recently began pushing Database CI's into Service Now from SOI. Database CI's originate in UIM.

We noticed that there is no BinaryRelationship being pushed into Service Now for the relationship between the Database CI and the Server CI hosting that Database.

Environment

Release :

Component : Service Operations Insight (SOI) Manager

Cause

UIM connector don't support BinaryRelationship

Resolution

UIM connector don't support Binaryrelationships. The workaround is to add the UIM CIs (Database and their hosting parent) in to a service creating the parent child relationship.