UMP dashboards lose data connection and dont display in dashboard

Products

• DX Unified Infrastructure Management (Nimsoft / UIM)

Issue/Introduction

UMP dashboards lose data connection and don't display data in the dashboard. When looking at the dashboard it is not updating. When dashboard starts up the values are null. The only resolution we have found to get the dashboard to update is to restart the wasp probe on the UMP server. This is not practical to do every two days.

Environment

Release: UIM 8.5.1 SP1 or higher

Component : UIM - UMP

Cause

- dashboard timeout settings

Resolution

dashboard timeouts adjusted in the wasp probe->dashboard section (dataSource and dataSession).

Under webapps->dashboard->timeouts,

Try setting the dataSession to 120000 (120 seconds).

dataSource key, which applies to all data source types, can be added and then set. Try setting that to 60000. (60 secs)

Timeout values for data queries can be set to ensure that all data is returned.

The dataSession value is set at installation to determine the maximum amount of time for data retrieval for all data sources. The default value is 10000 ms.

The dataSource key, which applies to all data source types, can be added. If a value is not specified, the value defaults to 9500 ms.

Other timeout key values also can be set to determine the maximum amount of time for data retrieval for individual data source types:

    alarmsDS

    metricDS

    listDS

    probeDS

    qosDS

    slaDS

    sqlDS

    dashboardDS

The dataSource key sets the maximum data retrieval run time. If a data source type timeout is not set, the value for dataSource is used. If the individual data source type value is set higher than the dataSource value, the dataSource value is likewise used.

All of these timeout values can be set in the dashboard web application run under the wasp probe, a container for web applications.

Complete these steps to update the timeout key value or enter other key values:

- Locate the wasp probe in the probe directory.

- Select the Raw Configure option for the probe.

- Open the webapps folder and locate the dashboard web application.

-  Locate the timeouts settings and enter or edit the key values as needed.