No records available error in reports - Identity Manager

Products

• CA Identity Manager
• CA Identity Suite

Issue/Introduction

When attempting to generate reports in the CA Identity Manager Web interface, users may encounter empty results or errors indicating that no data was found. This typically occurs even after a database snapshot has been successfully captured.

Environment

Identity Manager 14.5

Cause

This issue is caused by a missing association between the specific Admin Task (the report) and the captured snapshot. Without this link, the reporting engine does not know which set of captured data to query, leading to "No records available" or "No snapshot found" errors.

Resolution

To resolve this, you must manually associate the snapshot with the corresponding report task:

1. Log in to the Identity Manager User Console.
2. Navigate to Roles and Tasks > Admin Tasks > Modify Admin Task.
3. Search for the affected report task (e.g., User Roles Report), select it, and click Select.
4. Navigate to the Tabs tab.
5. Locate the Snapshot field. Click the pencil (edit) icon to associate the most recently captured snapshot with this report.
6. Click Submit to save the changes.

Note: Ensure that your JasperReports Server version is compatible with your Identity Manager release (e.g., JasperReports 8.2 for IM 14.5).

Additional Information

For additional information on creating snapshot reports please refer to the documentation Run a Snapshot Report using JasperReports

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