CA View - Not Connecting to CICS Region After Upgrade to R14.0

Products

• Deliver
• View

Issue/Introduction

The client upgraded CA View from 12.2 to 14.0, and when trying to connect to their CICS region, they received the following message:

EBCXST21 Max Users or XMS region is not active SUBSYS='XME0'

EBCXMM04 Connected Program abended

Environment

Release : 14.0

Component : CA View

Resolution

The client received the following message, following a View 14.0 install, when starting up SARXMS for the first time:

 EBCXST21 Max Users or XMS region is not active SUBSYS='XME0'

The message means that a XMS task with SUBSYS of XME0 is being sought after, and any of the SARXMS tasks that are running do not have that SUBSYS value. 

The resolution is:

 . Change the XMS parameter to SUBSYS=XME0.

 . If the XMS task is running, issue either:

 . . F SARXMS,SHUTDOWN - To immediately terminate the task and all user sessions.

 . . F SARXMS,QUIESCE - To terminate the task after all users first end their sessions. 

 . . Note: P SARXMS - Can be used for the above, as well

 . Restart the XMS task. 

Set the SARXMS task REGION=nnnM to a definitive value, rather than using REGION=0M to determine the allocation. 

For MAXUSERS=120, setting to a minimum of REGION=80M for the task should be considered.