Users are being kicked out of the tool. Error message "your session was closed due to security reasons"

Products

• CA Service Desk Manager
• SUPPORT AUTOMATION- SERVER
• CA Service Desk Manager - Unified Self Service
• CA Service Desk Manager - Mobile Application
• CA Service Desk Manager - Xtraction

Issue/Introduction

Users are being kicked out of the tool with an error message on the login screen saying "your session was closed due to security reasons"

Users navigate through CA Software Asset Manager and periodically get returned to the login window.

Environment

Release :

Component : SERVICE DESK MANAGER

Resolution

Verify the CA Software Asset Manager server hard drive is not filled up.

If there is minimal space, free up hard drive space and retest.