SOAP API list agents call returning empty XML file in 10.7.3.

Products

• CA Application Performance Management SaaS

Issue/Introduction

Rest API list agents call returning empty XML file in 10.7.3. Below documentation explain how to use this feature:

https://docops.ca.com/ca-apm/10-7/en/api-reference/apm-transaction-model-apis/polling-web-services-supported/agent-service

Environment

Introscope 10.7.3 SaaS

10.7.3 Agent.

Cause

 SOAP API for Agent Service was implemented based on the legacy appmap table apm_agent, which has been deprecated already, therefore no longer has any data populated.

Resolution

- SOAP API for Agent Service does not work any more in 10.7 due to architecture change. Suggestion to switch to REST API to get Agent/Metric data, use refer to below link:

https://docops.ca.com/ca-apm/10-7/en/api-reference/apm-rest-api/sql-rest-api