Cannot login with CAC -- You are not authorized to access this tool.

Products

• CA eHealth
• CA Spectrum

Issue/Introduction

After configuring CAC successfully and trying to log into the OneClick page, you are prompted for your CAC certificate and pin.  When you then enter the Spectrum username and password, it immediately shows you:

Access Denied

You are not authorized to access this tool.

Please contact you CA Spectrum Administrator if you feel you have reached this page in error.

Environment

Release :

Component : Spectrum Integrations

Resolution

Edit the File: C:\win32app\Spectrum\custom\cac\config\cac-system-config

600000

Change it to

0
--------------------------------------------------------------------------------------------------

Change the above setting, clear browser cache, restart the tomcat and test the CAC Authentication. (Make sure browser should pop-up for Certificate selection and login dialog)