Web Viewer login

Products

• Output Management Web Viewer

Issue/Introduction

A user changed UserIDs, then when logging into Web Viewer with the new id, they get a message that their password is not correct and the user name field gets changed back to their previous ID. 

How do we clear the old UserID and allow use of new id.

 

 

Environment

Release : 11.5

Component : CA Output Management Web Viewer

Resolution

Likely, the browser won't let go of what's cached. Open IE11, click "File" from the menu bar, click "New Session" and then try to login with the new credentials. This worked for the customer.