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Java throwing exception into app-system.log

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Article ID: 134914

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Updated On:

Products

Clarity PPM On Premise

Issue/Introduction

The application server is hanging and there is an error message in the logs:

2019/06/14 12:12:47.118 | Jun 14, 2019 12:12:47 PM org.glassfish.jersey.server.ServerRuntime$Responder writeResponse

2019/06/14 12:12:47.149 | SEVERE: An I/O error has occurred while writing a response message entity to the container output stream.

2019/06/14 12:12:47.197 | org.glassfish.jersey.server.internal.process.MappableException: org.apache.catalina.connector.ClientAbortException: java.io.IOException: An existing connection was forcibly closed by the remote host

2019/06/14 12:12:47.274 | at org.glassfish.jersey.server.internal.MappableExceptionWrapperInterceptor.aroundWriteTo(MappableExceptionWrapperInterceptor.java:92)


Resolution

This is not a Clarity issue - but a disconnect between the server and the client. Please check the firewalls and proxies to see if you have not set up a connection timeout. This would be the most likely culprit.