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New User UX Errors "Error retrieving fiscal periods" , "Could not load tasks" on SSO environment

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Article ID: 134849

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Updated On:

Products

Clarity PPM On Premise

Issue/Introduction

Steps to see the issues:  


Issue 1:

Roadmaps - create New Roadmap - select any period - 1 Year - enter. The Roadmap is created but there is an error:

Error retrieving fiscal periods

Same error when trying to open the created roadmaps.

No error in logs

 

 Issue 2: 

Project - Open a project - Status 

Could not load tasks

Happens on all projects

No error in logs

Resolution

This issue was caused by SSO. The SSO setup has to allow for < and > characters