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New User UX Errors "Error retrieving fiscal periods" , "Could not load tasks" on SSO environment


Article ID: 134849


Updated On:


Clarity PPM On Premise


Steps to see the issues:  

Issue 1:

Roadmaps - create New Roadmap - select any period - 1 Year - enter. The Roadmap is created but there is an error:

Error retrieving fiscal periods

Same error when trying to open the created roadmaps.

No error in logs


 Issue 2: 

Project - Open a project - Status 

Could not load tasks

Happens on all projects

No error in logs


This issue was caused by SSO. The SSO setup has to allow for < and > characters